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Shift changes

Employees can request a shift cancellation when Allow cancellations is enabled. Managers with the Can edit rosters permission review those requests under Shift Cancellations.

Review a cancellation request

Section titled “Review a cancellation request”
  1. Open Admin, then Shift Cancellations.
  2. Check the employee, roster, shift, status and reason.
  3. Select Actions for a pending request.
  4. Enter a message to the employee if needed.
  5. To offer the uncovered work to others when approving, select Open shift.
  6. Select Approve or Deny.

The request status changes to approved or denied. A pending request does not remove the employee from their assigned shift; it remains a request until a manager reviews it.

After approval, check the roster and any new open shift. The published roster remains the source of truth for who is working.

Section titled “Related guides”